Home - Who We Are:
Welcome to the Home of ‘Return On Investment’ (ROI) in Service Management
The aim of this industry portal is to build a reference library of ROI ‘Best Practice’
within Service Management. For contributing members a number of reports, whitepapers and
practitioner data is available for free.
Currently SM-ROI’s primary focus has been on the identification of ROI savings in Service Management, with specific interest in the following areas:
- IT Service Management/ITIL
- Operational Service Management:
- Human Resources
- Procurement Service Management
- Finance Service Management
Current Research Available
| Download | |
| Executive Summary SM-ROI | |
| Sample Contribution | |
| Practitioner ROI Experiences | You must be logged in to access these |
| Full Research / Opinion Paper | |
| Contribute | |
| To the ROI Library | |
| To the Maturity Library | |
| Login | Register | |